Most adults grew up starting out in life working customer service jobs. That was the first thing
kids learned after mastering how to ride a two-wheel bike and tying their own shoes. Customer
service became the foundation for all their future careers, a financial starting point, and
important lessons of interactions with customers, co-workers, clients, employers, and the public.
Excellent customer service has always been the main driver of a businessâ€™ revenue. But what is
happening in Sioux Falls?
As one shops around town in Sioux Falls and interacts with businesses on the phone, itâ€™s
become more and more noticeable that this valuable skill is nearly null and void, almost a lost
art. Yet, the lack of good customer service may not always be the employeeâ€™s fault - letâ€™s face it-
unless employees are utilizing their own learned â€œcommon-senseâ€ skills and â€œthinking outside
the boxâ€, the employer should still be providing customer service training to all new hires. Also,
they should be providing ongoing customer service workshops and opportunities to existing
employees so they can graduate to the next financial level. The employerâ€™s #1 most important
and valuable lesson is toâ€¦
Invest in Your Employees with the Proper Tools and Training!
Because most employers are not investing in their employees with the proper tools of customer
service training. If they are expected to learn as they go, this sets them up for failure. Are they
learning any new habits, good customer service phone skills, coworker non-bullying tactics, how
to count back change, are they encouraged to cross train - so they become more valuable?
If you answered â€˜Noâ€™ to any of the above or you honestly donâ€™t know, then thatâ€™s where the
breakdown begins. The loss of customers and high employee turnover is on the business
owner/employer not the employee.
A D V E R T I S E M E N T
A D V E R T I S E M E N T
Employers / Business Owners - Heed this Warning!
All employers and managers should inspect what they expect. Be alert and aware of â€˜whatâ€™ your
employee says to your customer and â€˜howâ€™ they say it -either in person or on the phone. This
will determine your profits, return customers, new future customers, and help in avoiding the
high cost of rehiring/retraining staff all over again!
If You Are Still Not Clear, Then Ask Yourself These Questionsâ€¦
Question: When was the last time Human Resources (HR), management, or corporate
checked the cost of the new hire on-boarding/orientation process to include drug testing?
Question: Is HR providing any mock customer service workshops or phone scripts?
Question: What can big corporations or small business do to fix their crumbling customer
service dilemma and retain valuable employees?
Question: Is your HR and the hiring manager(s) keeping their promise or are their hours cut
Question: What else are you doing to retain your employee -if raises are not an option?
Answer: Click on this link to Ask Mare!
Write to me, Iâ€™m here with a few solutions that may help
|Post Date: 2022-08-02 11:33:44||Last Update: 2022-08-02 11:49:10|